FAQ

1.What is pectin?

Pectin is a natural polysaccharide found in fruits that acts as a gelling agent, thickener, and stabilizer in various food products. It is commonly used in jams, jellies, dairy products, and baked goods.

 2. What types of pectin do you offer?

 We offer several types of pectin, including:

•  High methylester pectin (for traditional jams and jellies)
•  Low methylester pectin (for low-sugar or no-sugar recipes)
•  Specialty pectins for specific applications like dairy and confectionery.

3. How do I choose the right pectin for my product?

Choosing the right pectin depends on factors such as the type of product you are making, desired sweetness levels, and texture preferences. Our expert team is available to help you select the best option for your specific needs.

4. Can I get samples of your products?

Yes! We offer samples of our pectin products so you can test them in your recipes before making a bulk purchase. Please contact us to request samples.

5. Are your products suitable for organic or vegan diets?

Yes, we provide pectin options that are certified organic and suitable for vegan diets. Please check the product specifications or contact us for more details.

6. How do I place an order?

You can place an order directly through our website by adding the desired products to your cart and following the checkout process. For bulk orders or specific inquiries, please contact our sales team.

7. What is your shipping policy?

We ship our products globally. Shipping costs and delivery times vary based on location and order size. You will receive tracking information once your order has shipped.

8. What is your return policy?

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to discuss returns or exchanges. Products must be unopened and in their original packaging.

9. How can I contact customer support?

You can reach our customer support team via email at [Your Email Address] or by phone at [Your Phone Number]. We’re here to assist you with any questions or concerns.

10. Do you provide technical support for using pectin in recipes?

Yes! Our team is knowledgeable about the applications of pectin in various food products and can provide guidance on usage, formulations, and troubleshooting.